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Returns Policy

Please read return policies carefully so that we all can have a good experience on this site

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one.

You can return a product for up to 30 days from the date you purchased it.

Any product you return must be in the same condition you received it in.

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 

1. Please email keshadarji@mac.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
     ArtsyJewelz
     C/O Kesha Darji 
     6520 Tulip Bulb Ct
     Alpharetta, GA 30004
3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions

Some items can not be returned if they are broken. Merchandise that has been altered will not be accepted for return or exchange. 


Vintage Items Return Policy

 

NEW TO VINTAGE?

Vintage: Classically well-made, embodying the high style of a past era, representative of the best.  Vintage jewelry has been pre-owned or previously worn, and may have typical vintage characteristics from care, time and being worn. Look for items classified as Mint Condition if looking for a near perfect piece. Most of our pieces are classified as good to excellent condition. This being said, please realize that vintage components may have slight scratches, small dings/dents, etc..... this does meant the pieces are defective. 


Stone/Natural(raw) Material Jewelry Return Policy

Stone jewelry is what the name implies. Stones CAN break. Our pieces are made with semiprecious stones that can possibly break if dropped. If you drop a piece and the stone breaks we cannot replace it for two reasons. first, the item was not defective and broke due to buyer negligence. Second, all our pieces are one of a kind and the components to make the piece may also be one of a kind. Therefore, replacing the same exact piece could prove extremely difficult. 

Jewelry made from natural materials such as wood and coral will have inherent flaws because the material has not been polished, reformed or reshaped, and stabilized. Therefore, if you drop a piece made from natural/raw material, there is a possibility for breakage and chipped pieces. If this occurs, we will not be able to replace it for the same reasons as listed above.